Summary
Experienced Systems Engineer specializing in Microsoft 365, Intune, Azure, and Zero Trust security. Background includes securing cloud and endpoint systems, streamlining device management, and automating workflows at scale. Known for bridging operational gaps between IT, security, and end users.
Professional Experience
Senior Systems Engineer
Swiftly – Seattle, WA (Remote) | Oct 2022 – Sep 2024
- Designed and optimized cloud infrastructure for a fully remote global team, automating workflows between IT, project managers, and software engineers using custom Wrike and Jira integrations to reduce manual effort and accelerate cross-team operations.
- Deployed and managed Intune and Kandji for Apple, Windows, and Android devices; automated device provisioning, enforced security, and streamlined patch management and compliance. Increased device compliance from 65% to 95% in three months.
- Created custom forms and automation using REST APIs in FreshService to streamline user and HR requests such as SaaS app provisioning and employee onboarding. Reduced time to onboard a new user by 50%.
- Led project to increase Microsoft Secure Score by 25%, reducing risk exposure and aligning systems with compliance frameworks by using Conditional Access and Defender for Cloud.
Systems Engineer
LO3 Energy – Portland, OR (Remote) | May 2022 – Oct 2022
- Automated AWS infrastructure deployment using Terraform, implementing scalable, secure, and compliant cloud solutions to support business operations.
- Managed JumpCloud for Identity Provider (IdP) services and Mobile Device Management (MDM), centralizing access control and enforcing device compliance across a remote workforce.
- Administered Google Workspace tenant to manage Identity and Access Management (IAM), secure email communication, and support collaborative workflows using Google Docs.
- Supported SOC 2 and GDPR compliance by implementing encryption, logging, and least-privilege access controls across cloud and endpoint systems.
Systems Administrator
Pamplin Communications – Milwaukie, OR (Hybrid) | Jul 2021 – May 2022
- Supported hybrid infrastructure across 16 different Pamplin-owned businesses, managing VMware ESXi, Sophos firewalls, Windows Server, and Azure to ensure uptime, performance, and security for 300+ users.
- Led Sophos Phish Threat security awareness campaigns, analyzing employee risk exposure and refining anti-phishing training strategies to mitigate cyber threats. Reduced simulated phishing click-through rate by 35%.
- Initiated and oversaw deployment of Mosyle MDM to onboard and manage macOS devices across previously unmanaged environments, improving visibility, enforcing policies, and streamlining device setup.
- Improved email deliverability for marketing campaigns by 25% after implementing DMARC, SPF, and DKIM policies.
Systems Administrator
Direct Marketing Solutions – Portland, OR (Hybrid) | Nov 2018 – Jul 2021
- Maintained and supported hybrid infrastructure spanning three offices, Azure cloud, and a colocation facility for 300+ employees across 24/7 operations. Ensured high availability using VMware ESXi, Windows Server, and Fortinet firewalls.
- Enforced Intune policies and automated compliance configurations for macOS, Windows, and Android devices; reduced manual provisioning effort by 40% and improved endpoint security posture.
- Managed Microsoft Defender for Endpoint and server protection, reducing vulnerabilities through hardening policies and continuous monitoring.
- Contributed to successful SOC 2 audits by documenting controls, remediating risks, and aligning infrastructure with compliance frameworks.
